Yes, we ship internationally to many countries. International shipping typically takes 6 - 8 days.

International shipping is currently FREE.

You can track your order here. For any further questions or additional information, please don't hesitate to contact us.

No, there are no restrictions on the designs you can use.

However, we do maintain guidelines to ensure that all designs adhere to legal and ethical standards. We reserve the right to reject designs that, contain offensive or inappropriate content, or otherwise violate our policies.

Our aim is to provide a platform for creative expression while upholding integrity and respect for intellectual property rights.

We prioritise ethical sourcing and manufacturing practices. Our products are sourced from reputable suppliers, and we ensure fair labor practices throughout the production process.

If your item arrived damaged or incorrect, please contact us right away through our Contact Form or email us at cs@rugsrusonline.co.uk. Be sure to include your order number and a photo of the item, and we'll make it right as soon as possible with a replacement. Your satisfaction is our priority!

This is one of our most common received questions, you can see the lead times (how long it takes to personalise) of the different product types on their respective product page. As a general rule most products take 1-2 working days to personalise. Items are then dispatched on the delivery method you have chosen.

We don't include any invoice or anything except the product itself in the parcel you receive, this is because many people order as gifts and so as standard we don't include it. You will get emailed an order and shipment confirmation.

We are more than happy to work with businesses, societies, organisations and groups to personalise large numbers of items, just get in touch and we can discuss what we can offer you.

Our offices are based in Oxfordshire and our production is based near Birmingham.

We understand how important trust is when shopping online. Our site uses secure encryption to protect your personal and payment information. We also partner with reliable payment providers and have a clear returns and refunds policy to ensure you're covered. Plus, we have positive customer reviews that reflect our commitment to quality service. If you ever have questions or concerns, our 24/7 support team is here to help!

When you arrive home you will find a Calling Card has been left for you. The Calling Card will include detailed instructions on how to collect your parcel from your local depot.

If your parcel has been undeliverable, once we receive the parcel back here, we will contact you to arrange redelivery of your order. Unfortunately we are not able to refund any orders we have returned to us due to the nature of the products.

Not to worry, you can use the contact us feature to let us know about your problem. Please let us know as much information as possible about your order when contacting us. This will help us to answer your questions as fast as possible. Please try to include name, email address, postal address, order number and problem with fault. We may ask you send over an image to investigate your claim further.

Once completed and placed, your personalised order is immediately sent to our production team so that we may offer you expedient service, with orders often personalised and understandably, cancellations or changes to personalised orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

To ensure all orders are processed with our team correctly, we would ask for these to be placed through our website, by entering your personalisation requirements and proceeding to make payment at the checkout stage. However, should you require any assistance, please do not hesitate to contact our Customer Support Team and we can assist where possible.