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The Rugs R Us Return Policy | Rugs R Us Help Centre
Last updated March 10, 2024
Thank you for your purchase and we hope you are happy. If you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange depending on the product you purchased. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 7 days after receiving your order. We can only accept the item if it is in new and in unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at rugsrusonline@gmail.com. Alternatively talk to us through the 'Talk to the Shop' feature on the website. You will receive a Return Merchandise Authorisation (RMA) number, along with the returns address. After receiving this, please the item securely in the original packaging, and send the return to the address specified on the email with RMA number.
Return shipping charges will not be paid or reimbursed by Rugs R Us.
REFUNDS
After receiving your return and inspecting the condition of the item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return of exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Products made using an image selected by the customer that is not on our website, ie, a custom image.
- Defective or damaged products must be reported within 48 hours upon the delivery of the item. Please contact us below to arrange a refund of exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
rugsrusonline@gmail.com
Contact Us
We're here to help! Whether you have a question about our products, an order, or just want to share your thoughts, we'd love to hear from you. Simply fill out the form below, and one of our team members will get back to you within 24 hours.
Your satisfaction is important to us, and we’re always happy to assist. Talk soon!
Questions? Send us an email
Contact infomation
- Oxfordshire, UK
- cs@rugsrusonline.co.uk
Opening hours
Mon - Fri, 8:30am - 10:30pm,
Saturday, 8:30am - 10:30pm,
Sunday, 8:30am - 10:30pm
FAQs
FREE UK Standard Delivery (Tracked): 4 - 6 workings days.
FREE International Standard Delivery (Tracked): 6 - 8 working days.
Due to our team's meticulous process of creating, processing, and shipping out each order, we kindly ask for a maximum of 2 days to ensure everything is perfect before dispatch.
Yes, we ship internationally to many countries. International shipping typically takes 6 - 8 days.
International shipping is currently FREE.
You can track your order here. For any further questions or additional information, please don't hesitate to contact us.
No, there are no restrictions on the designs you can use.
However, we do maintain guidelines to ensure that all designs adhere to legal and ethical standards. We reserve the right to reject designs that, contain offensive or inappropriate content, or otherwise violate our policies.
Our aim is to provide a platform for creative expression while upholding integrity and respect for intellectual property rights.
We prioritise ethical sourcing and manufacturing practices. Our products are sourced from reputable suppliers, and we ensure fair labor practices throughout the production process.
