Shipping Policy

Last updated December 6th, 2023

*IMPORTANT: FOR GUARANTEED CHRISTMAS DELIVERY, PLEASE ORDER BEFORE WEDNESDAY 6TH DECEMBER*

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping on Orders which will automatically be applied at checkout.

Expedited Shipping Fees

We do not currently offer expedited shipping.

Shipping Method

Standard Shipping - 7 - 10 Business Days

Shipping Fee

FREE (Normally £5.99)

All times and dates given for delivery of the products are given in good faith but are estimates only. For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard shipping is valid on international orders. Please be aware that the shipping time may take longer depending on the location. For information about customs process, please contact us using the 'Talk to the Shop' feature.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

IMPORTANT: All rugs will be folded and shipped due to compliance with standard shipping regulations and to ensure efficient delivery to your doorstep.

HOW CAN I TRACK MY ORDER?

We will keep in touch! Once you've placed an order, you will receive a confirmation email from us, which will include an order number. We will also notify you when your order has been dispatched. You can also follow your order along the way using the 'Track my Order' feature.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by using the 'Talk to the Shop' feature.