Get 10% off your first order
Shipping Policy
Last updated December 6th, 2023
*IMPORTANT: FOR GUARANTEED CHRISTMAS DELIVERY, PLEASE ORDER BEFORE WEDNESDAY 6TH DECEMBER*
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard shipping on Orders which will automatically be applied at checkout.
Expedited Shipping Fees
We do not currently offer expedited shipping.
Shipping Method
Standard Shipping - 7 - 10 Business Days
Shipping Fee
FREE (Normally £5.99)
All times and dates given for delivery of the products are given in good faith but are estimates only. For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Standard shipping is valid on international orders. Please be aware that the shipping time may take longer depending on the location. For information about customs process, please contact us using the 'Talk to the Shop' feature.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
IMPORTANT: All rugs will be folded and shipped due to compliance with standard shipping regulations and to ensure efficient delivery to your doorstep.
HOW CAN I TRACK MY ORDER?
We will keep in touch! Once you've placed an order, you will receive a confirmation email from us, which will include an order number. We will also notify you when your order has been dispatched. You can also follow your order along the way using the 'Track my Order' feature.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by using the 'Talk to the Shop' feature.
Contact Us
We're here to help! Whether you have a question about our products, an order, or just want to share your thoughts, we'd love to hear from you. Simply fill out the form below, and one of our team members will get back to you within 24 hours.
Your satisfaction is important to us, and we’re always happy to assist. Talk soon!
Questions? Send us an email
Contact infomation
- Oxfordshire, UK
- cs@rugsrusonline.co.uk
Opening hours
Mon - Fri, 8:30am - 10:30pm,
Saturday, 8:30am - 10:30pm,
Sunday, 8:30am - 10:30pm
FAQs
FREE UK Standard Delivery (Tracked): 4 - 6 workings days.
FREE International Standard Delivery (Tracked): 6 - 8 working days.
Due to our team's meticulous process of creating, processing, and shipping out each order, we kindly ask for a maximum of 2 days to ensure everything is perfect before dispatch.
Yes, we ship internationally to many countries. International shipping typically takes 6 - 8 days.
International shipping is currently FREE.
You can track your order here. For any further questions or additional information, please don't hesitate to contact us.
No, there are no restrictions on the designs you can use.
However, we do maintain guidelines to ensure that all designs adhere to legal and ethical standards. We reserve the right to reject designs that, contain offensive or inappropriate content, or otherwise violate our policies.
Our aim is to provide a platform for creative expression while upholding integrity and respect for intellectual property rights.
We prioritise ethical sourcing and manufacturing practices. Our products are sourced from reputable suppliers, and we ensure fair labor practices throughout the production process.
